Cancellation Policy

1. Our Commitment to Your Appointment

At Kim Du Salon (1300 Bay Street, Yorkville, Toronto), your styling experience is bespoke and highly individualized. When you book an appointment, our master stylists reserve dedicated blocks of time exclusively for you. Because we do not double-book clients or rush through treatments, late cancellations or missed visits directly impact our stylists and prevent other clients on our waitlist from receiving care.

2. 48-Hour Advance Notice Requirement

We understand that life in Toronto can be unpredictable. We respectfully require at least 48 hours' advance notice for any cancellations or schedule adjustments.

• Cancellations made 48 hours or more in advance: Incur absolutely no penalty. Any advance deposit paid will be refunded to your original payment card within 3-5 business days or credited toward a future appointment at your preference.
• Cancellations made between 24 and 48 hours prior: Will be charged 50% of the scheduled service value, or forfeit the 50% deposit placed at booking.
• Cancellations made with less than 24 hours' notice: Will be billed 100% of the scheduled service amount to the credit card provided on file.

3. No-Show Policy

Clients who fail to appear for their scheduled reservation without prior notification will be designated as a "No-Show." No-show appointments will be charged the full 100% value of the reserved service via their credit card pre-authorization.

Clients with repeat no-shows will be required to prepay 100% non-refundable fees prior to making any future reservations at Kim Du Salon.

4. Advance Deposits for Chemical & Extended Services

For complex technical services requiring two or more hours of intensive salon time (including but not limited to Balayage, Full Head Highlights, Colour Correction, and Japanese Straightening), an advance deposit (typically $50 - $100 CAD or 50% of base rate) is required at the time of booking to secure the time slot.

Deposits are processed securely in compliance with PCI-DSS standards. All deposits are applied directly toward your final bill upon completion of your visit.

5. Punctuality & Late Arrivals (15-Minute Courtesy Window)

Please plan your travel to 1300 Bay Street to arrive 5–10 minutes prior to your reservation. We provide a 15-minute grace period to accommodate downtown Toronto transit and parking delays.

• Arrival within 15 minutes: Your stylist will proceed with your service; however, the treatment may need to be adjusted or condensed to conclude at the scheduled end time so as not to disrupt following clients. The full service fee remains applicable.
• Arrival beyond 15 minutes: May result in the cancellation of your appointment if insufficient time remains to deliver our quality standard safely. In such cases, late arrival is treated as a same-day cancellation subject to the 100% fee.

6. Severe Weather & Medical Emergencies

Kim Du Salon recognizes that sudden severe illness or severe weather warnings (such as Toronto winter storm advisories) occur outside your control. If you encounter an emergency, please phone us as early as possible at (647) 388-8713. Management exercises reasonable discretion in waiving fees for bona fide medical situations or unsafe commuting emergencies.

7. How to Cancel or Reschedule Your Reservation

To ensure your cancellation is timestamped accurately within the required notice window, please notify us using one of the following methods:

8. Compliance with Ontario Consumer Protection Law

Under the Ontario Consumer Protection Act, 2002 (SO 2002, c. 30, Sched. A) and applicable commercial fair-trade standards, all terms of booking, fee obligations, and deposit forfeitures must be presented clearly and unequivocally to the consumer prior to entering into a service agreement.

Kim Du Salon discloses these cancellation terms both on this dedicated policy page and within our online booking modal before appointment confirmation. By completing your reservation, you acknowledge and agree that the cancellation fees specified herein represent a genuine pre-estimate of damages sustained by the salon and its independent stylists due to lost time.

9. Service Satisfaction & Adjustment Window

We take immense pride in every haircut, colour, and treatment. If your outcome differs from what was agreed upon during your consultation, please contact us within 7 days of your appointment. We will gladly arrange a complimentary corrective appointment with your original stylist to make necessary adjustments.