Privacy Policy

1. Introduction & Scope

Kim Du Salon ("we", "us", or "our"), operating at 1300 Bay Street, Toronto, ON M5R 3K8, Canada, respects your privacy and is committed to protecting the personal information of our clients and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with Canadian federal legislation, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA), and relevant Ontario provincial statutes.

2. Information We Collect

When you browse our website or schedule hair salon appointments with us, we may collect the following categories of information:

• Contact Identification: Full name, telephone number, email address, and home or billing address.
• Appointment & Styling History: Preferred stylists (Kim Du, Paola), requested salon services, chemical/color formula history, allergic sensitivities, and special grooming requests.
• Payment & Deposit Guarantee Data: Encrypted credit card details collected strictly to secure your appointment booking in accordance with our 48-hour cancellation policy. We do not store raw credit card numbers on local web servers; transactions are processed via PCI-DSS compliant Canadian payment gateways.
• Technical & Usage Data: IP address, browser type, operating system, and anonymized interaction cookies to ensure fast and secure site navigation.

3. Purpose and Legal Basis for Processing

We process your personal information exclusively for fair and legitimate commercial purposes:

• To confirm, manage, and deliver professional salon appointments and consultations.
• To send transactional notifications, appointment reminders via SMS or email, and reservation confirmations.
• To process valid security deposits and enforce cancellation policies fairly.
• To comply with Ontario public health, tax, accounting, and consumer protection reporting requirements.

4. Canada's Anti-Spam Legislation (CASL) Compliance

Under CASL, we will never send you commercial promotional electronic messages (CEMs) without your express or verifiable implied consent (such as an active client relationship). Every promotional communication includes a clear sender identity, our physical address at 1300 Bay Street, Toronto, and an effortless one-click Unsubscribe mechanism.

5. Data Retention and Security Measures

We implement robust technical, physical, and administrative safeguards to protect your personal data from unauthorized access, loss, misuse, or alteration. Data is retained only for as long as necessary to fulfill the purposes for which it was gathered or to satisfy Ontario legal retention guidelines.

6. Your Rights Under Canadian Privacy Law

Subject to PIPEDA exceptions, you have the right to:

• Request access to the personal records we hold about you.
• Request the correction or update of incomplete or inaccurate data.
• Withdraw consent to our ongoing data collection or marketing at any time.
• Lodge an inquiry or complaint with the Office of the Privacy Commissioner of Canada (OPC).